New Features in VoiceConsole 6.6

Enhanced Import and Export

With this release, we have made significant enhancements to the import and export features to improve performance, consistency, and reliability.

The import and export features now consist of a series of pages, giving you more control over how the import or export is handled. Key features include:

  • Ability to select multiple sites to target a specific region

  • Ability to view the count of each data type within a site

  • Operator data includes privacy acceptance date and time

  • Operator data includes voices, templates, and profiles

  • Operator data includes relationship to operator teams

  • Ability to create sites in the importing instance of VoiceConsole if they do not exist

  • Ability to merge sites being imported to existing sites

  • Ability to merge operator teams

  • Ability to assign operator to a different operator team

Due to privacy concerns, the following information is not included in the export file:

  • TEMP_JWT_CLIENT_ID: Temporary application identifier

  • JWT_CLIENT_ID: Application identifier for JWT authentication

  • TEMP_JWT_CLIENT_SECRET: Temporary secret for authentication

  • JWT_CLIENT_SECRET: Secret used for JWT authentication

  • AUTH_API_KEY: Key used to authenticate API requests

  • opIntelApiCredentials: Credentials used to access OpIntel

  • DIRSERV_Search_Password: Password used to access the directory service

  • SMTP_Password: Password used to connect to the email server

  • Salted_PSK: Protected pre-shared security key

  • Salt_Value: Value used to protect or derive a security key

  • LICENSING_CUSTOMER: Customer information used for licensing

  • LICENSING_CHANNEL_PARTNER: Channel partner information used for licensing

  • ACTIVE_CLOUD_SERVER_ID: Identifier of the active cloud licensing server

For more information, and the full list of excluded data, see Import Data and Export Data in the VoiceConsole online help.

API Endpoint for Version Number

An API endpoint for obtaining the VoiceConsole version number was added.

GET {{VoiceConsole_URL}}/services/version

The response is the version and build number.

HTTP 200
Content-Type: application/json
Body:
{
  "version":"6.6",
  "build":202607201627
}

These endpoints will allow devices and third-party applications to determine the version of VoiceConsole with which they are interacting, and know what features are available.

VoiceConsole Licensing

VoiceConsole supports multiple licensing options. Refer to the items below for details and updates.

Cloud Licensing

  • Cloud Licensing is automatically selected in a VoiceConsole SaaS deployment.

  • A single Cloud ID is associated with the entitlement and entered by Honeywell Customer Service.

  • The user cannot change the licensing type. The user cannot add additional Cloud IDs or change the Cloud ID.

  • The user can purchase additional license quantities under the active Cloud ID (entitlement).

  • Contact Honeywell Customer Support for license issues.

  • Cloud Licensing is DevKit based licensing and handled through the Honeywell Software Licensing Portal.

Local Licensing

  • Local Licensing is used in a VoiceConsole On Prem deployment. Local Licensing is DevKit based licensing and handled through the Honeywell Software Licensing Portal.

  • The Local License process continues to use the Honeywell Software Licensing Portal for license activation.

  • The user can purchase additional license quantities under entitlement.

  • Contact Honeywell Customer Support for license issues.

  • Local Licensing is DevKit based licensing and handled through the Honeywell Software Licensing Portal.

Legacy Licensing

  • Legacy Licensing is importing a license file provided by Honeywell into VoiceConsole. It is only supported in a VoiceConsole On Prem deployment.

  • Legacy Licensing licenses the device type and features. When using Legacy Licensing, VoiceConsole operates in Direct Work mode and some features are not available, including:

    • Android devices are not supported.

    • Operational Intelligence integration is not available.

    • Plug-Ins are not supported.

  • A new license is required to add additional devices or to support additional device types or features.

Application Support

  • DevKit based applications are built from DevKit and may be referred to as Guided Work Solutions or third-party solutions such as a WMS. These applications run on multiple device types, including A700x, A700XP, and Android devices.

    • Applications must be built from DevKit 1.15 or later. DevKit 2.1 or later is recommended.

  • Directed Work applications are built from TaskBuilder and VoiceArtisan. These applications run on A500, A700, A700x, and A700XP.

  • Cloud Licensing and Local Licensing support both DevKit based and Directed Work applications.

  • Legacy Licensing supports both DevKit based and Directed Work applications. DevKit based application support is limited.